Additional Info:

CONTACT

  • You are welcome to contact me by phone or email (see contact info for email form). Please do not send a text as your first enquiry, I don't received facebook messages very quickly.

  • Please leave a message with your contact details and the best time and day to call you back, between Monday to Friday. Calls are usually returned within 24 hours of your message being left, between Monday-Friday.

  • Emails are usually replied to within 48 hours, between Monday-Friday.

  • Please state if you are experiencing an emergency situation and your call will be returned as soon as possible.

BOOKING

  • To book a consultation, please ring the contact numbers. You may book via email but contact via telephone is appreciated.

  • A 50% deposit is requested for consultations booked after 7 days of the original booking date. This deposit is non refundable if you cancel your booking with less than 48 hours notice.  

  • The full fee is requested if you cancel hourly follow up sessions giving less than 24 hours notice.

  • If your dog is insured and Behavioural Therapy is covered in your policy, it maybe possible to make a claim. Most claims are honoured with an accompanying letter of referral from your Vet, before a consultation occurs. 

EQUIPMENT AND SAFETY

  • No shock collars, prong collars or choke/check chains will be used or tolerated.

  • I offer a full range of equipment to try during the session if necessary.

  • The use of Baskerville Ultra Muzzles or similar will be encouraged if necessary, after suitable positive association has been followed.  

  • Helen Goodall or the business 'Dog's Behaving Badly!' will not be held responsible for the behaviour of your dog.  

  • When meeting for an outdoor lesson please leave your dog in your car, (not unattended) until I arrive. 

  • It is not necessary to walk your dog before an outdoor lesson.

  • For outdoor lessons, bring water for your dog and have plenty of tasty treats, as advised.

  • For the health of your dog, do not feed less than 3 hours before an outdoor lesson.

  • Bring poo bags and dispose of appropriately. 

 

  • During outdoor sessions it is advisable to wear walking shoes or wellies and waterproofs, depending on weather conditions.

  • Helen Goodall or the business 'Dog's Behaving Badly!' will not be held responsible for your safety or any injury.

WEATHER

  • Do not leave your dog unattended in your car, whatever the weather.  

  • Outdoor lessons are rarely cancelled, unless the weather is obviously unsuitable for the lesson to continue and you will be offered the next available appointment.  

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